Technical Support
Help and support for desktop software provided by Tigersoft Limited.
Contact Support
If you need assistance, have a question, or want to report a problem, email us at [email protected].
We aim to respond within three business days.
Before Contacting Us
Please try the following steps first:
- Make sure you are using the latest version of the software available from the App Store.
- Quit the software completely, and then open it again.
- Restart your computer.
- Install any available operating system updates.
- If the issue continues, reinstall the software from the App Store.
Reporting a Problem
To help us investigate efficiently, please include the following details in your email:
- the name and version of the software;
- your operating system name and version;
- a clear description of the issue and the steps that caused it;
- the expected result and what actually happened; and
- a screenshot of the issue, if appropriate.
Please do not include passwords, payment details, confidential documents, or other sensitive personal information in your support request.
Compatibility
The current operating system requirements are shown on the software's App Store product page. For the best experience, use a supported operating system version and keep both your system and the software up to date.
Feature Requests and Feedback
We welcome suggestions that can improve the software. Send feedback to [email protected]. While we review all feedback, we cannot guarantee that every requested feature will be implemented.